The Canadian Association of Ambulatory Care (CAAC) was founded in 2012 to highlight the ground breaking work being performed in ambulatory care settings in Canada and globally.

The CAAC is a voluntary non-profit organization developed for professionals working in various ambulatory care areas, who have a strong commitment and passion toward the delivery of quality health care on an out patient basis.  Our members represent an interdisciplinary stakeholder such as RN, physiotherapist, OT, AA, CEO, Director, VP, MoHLtC representation and international delegates expressing interest and striving for excellence in Ambulatory Care.

VISION:

To lead the nation and influence the practice of Ambulatory Patient Care through our research, educational agenda and practice innovations.

MISSION:

To transform the future of care provided in the ambulatory settings by offering a forum to network, share knowledge and skills and participate in leadership and research in the rapidly expanding ambulatory care environment.

CAAC’S BOARD OF EXECUTIVES

ABOUT DENYSE HENRY

Chief Executive Officer

ABOUT DENYSE HENRY

RN BHA (Hons) MHM

caacceo1@gmail.com

Denyse Henry is the Founder of the Canadian Association of Ambulatory Care. She has over 20 years experience in healthcare which includes Critical Care Nursing, Patient Advocacy and Adjunct Lecturer appointments. Ms. Henry holds a Bachelor Degree in Health Administration with honors from Ryerson University and a Masters in Health Management from McMaster University. She currently works at Sunnybrook Health Sciences Centre as a Patient Care Manager for Ambulatory Care Procedural Areas, PeriAnesthesia , Thromboembolism and Vascular Access. As a leader, she is constantly seeking creative ways to foster a dynamic learning environment to promote high quality patient care and continuous quality improvement. Ms. Henry’s ultimate goal is to become a national policy adviser, using her drive and untiring commitment to bring greater awareness and support for ambulatory care practices in Canada.

ABOUT SHERROL PALMER

President

ABOUT SHERROL PALMER

RN BScN CON(C)

caacpresident@gmail.com

Sherrol is the previous Manager of Ambulatory Clinics and Chemotherapy Unit at the Odette Cancer Centre at Sunnybrook Health Sciences Centre.

Sherrol is an active member in the Canadian Association of Ambulatory Care where she holds the position President and is also a member of the Conference Planning Committee. She has given numerous invited presentations, nationally and internationally on issues related to chemotherapy administration and patient care, quality improvement and leadership. 

ABOUT JULIA YOUNG

Vice President, Finance

ABOUT JULIA YOUNG

RN

caactreasurer1@gmail.com

Julia has worked as a Registered Nurse for more than 30 years.  Her career in surgical oncology has spanned over 20 years which includes her former role as a Team Leader for a busy and fast paced Endoscopy Suite at Sunnybrook Health Sciences Centre. Julia has furthered her education in several oncology courses, Coronary Care 1 and Advance Cardiac Life Support. Julia is a strong advocate for ambulatory care practices and has been a Board Member of the CAAC since it was formed in 2012.

Nelisha Bhaloo

Vice President for Education

Nelisha Bhaloo

RN

caaceducation@gmail.com

Nelisha Bhaloo is 10 years into her Nursing career and has an extensive career path which she continues to build on.  Along with a wealth of knowledge and experiences in Critical Care, Peri-anesthesia Nursing and Ambulatory Care, Nelisha is passionate about leadership, education, quality improvement, patient safety and voluntary service.  Nelisha is ready to further her career and education to help advance the profession of nursing, have a meaningful impact on the role of nursing in the health care system and to strive to make positive changes to the way patients and families are cared for through a person centered care approach.  Ultimately, Nelisha’s goal is to achieve professional and scholarly excellence and is pursuing a Masters of Nursing in order to enable her to have the skills necessary to improve the health and well-being of patients and families by implementing patient safety and quality improvement initiatives and to effectively manage and lead nursing teams to improve clinical practice. Nelisha looks forward to expanding her contribution and being a vital member to the CAAC.
ABOUT JING ZHOU

VP, Membership

ABOUT JING ZHOU

RN BScN

caacmembership@gmail.com

Jing has been working in different healthcare areas, such as community, acute care and rehabilitation as a Registered Nurse. She recently joined the CAAC board to help with administration and communication. Jing is a strong advocate for patients and nursing, and passionate about improving quality of life. She is currently advancing her education in Master of Science in Nursing.

Joy Moneva

Secretary

Joy Moneva

RN BScN

canadianambulatorycare@gmail.com

Joy is one of the staff nurses working at the fast-paced endoscopy suite at Sunnybrook Health Sciences Centre. She recently joined the CAAC executive board as secretary to help with the board's communication and organization. For six years, ambulatory care nursing has been Joy's passion and she has furthered her knowledge by being certified in Advanced Cardiac Life Support. Becoming a part of the CAAC board in an exciting time for Joy as she advances her knowledge in terms of providing the best care possible to patients receiving ambulatory care.

Tracy Fazzari

Vice President, Communication

Tracy Fazzari

MSc

caaccommunication@gmail.com

Tracy Fazzari is the Manager of Oncology and Ambulatory Care at Joseph Brant Hospital in Burlington, ON. She has a Master of Science in Speech and Language Pathology with over 18 years of clinical experience and 11 years of lecturing within the university setting. The clinical experience has supported her interest in patient centred care, whilst the mentorship and teaching have provided the foundation for leadership. Tracy was fortunate to have participated in the redevelopment project at Joseph Brant within a Management role. This provided the operational skills necessary to develop the Ambulatory care clinics. Tracy has a strong interest in leadership, mentorship, collaboration and clinic development. Tracy has been a member of CAAC for two years and was fortunate to present at the conference in P.E.I. on GIMRAC and ED admission avoidance. Tracy is looking forward to supporting CAAC in further development and communication to the National Audience.
ABOUT ELLIE LEE

Vice President, Sponsorship and Special Projects

ABOUT ELLIE LEE

BA

caacspecialprojects@gmail.com

Ellie Lee is the Business Manager of OR & Related Services at Sunnybrook Health Sciences Centre. Her department OR Information Management Services (ORIMS), is comprised of system architects, developers, data analysts and front line patient administrators. As a group they are tasked with system development, process improvement and advancing the quality of care and services provided to patients and families within the Operating Room & Related Services. Her demonstrated ability to lead a variety of technical and non-technical staff through advanced technology and design makes her the ideal candidate for Vice President of Web Design and Publications. Ellie has contributed to a variety of fields at Sunnybrook within the last 30 years, and looks forward to contributing her expertise to CAAC.

ABOUT ROBERT WILLIAMS

Digital Health and Medical Advisor

ABOUT ROBERT WILLIAMS

Digital Health and Medical Advisor

Dr. Williams is the Chief Medical Officer for Ontario Telemedicine Network. In this capacity, he provides strategic leadership, advocacy and support for the organization's medical interests. A family physician, Dr. Williams began his practice in Timmins in 1976, where he served as Chief of Staff for 15 years. A co-founder of NORTH Network, Dr. Williams has served as a member and Chair of the Canadian Institute of Health Information Physician Advisory Committee and the Ontario Medical Association Committee on Hospitals, as a Commissioner of Ontario’s Health Services Restructuring Committee and as a member of the Registration Committee for the College of Physicians and Surgeons of Ontario.

Patsy Morrow

CAAC Strategic Advisor

Patsy Morrow

caacstrategicadvisor@gmail.com


Patsy brings over a decade's experience in system level roles across Ontario's healthcare system. From Senior Fiscal Analyst to program policy development at the Ministry Health and Long-Term Care (MOHL TC) her passion for helping people within organizations to understand Lean Thinking and Process Improvement is unparalleled. Patsy is a skilled facilitator who has performed workshops and training sessions to hundreds of colleagues in the past 20 years. She has an enthusiasm that keeps sessions flowing and audiences engaged. Patsy is a results-oriented quality improvement professional who is focused on increasing capacity and capability of organizations. She provides coaching and mentoring to individuals that is tailored to develop their capabilities regardless of their skill level.
Razan B. Rawdat

Knowledge Translation and Marketing Coordinator

Razan B. Rawdat

MHS

caackt@gmail.com


Razan is a recent Masters of Health Science graduate from the Translational Research Program at the University of Toronto. She has a passion for improving health by transferring research to action through a user-centric approach. During her collaborative degrees in the Resuscitation Sciences program and the Knowledge Media Design program, she collaborated on interdisciplinary human-centered projects that explore the advancement of resuscitation in healthas well as the interaction between technology, design, and society. Razan has years of experiencein knowledge exchange and knowledge translation. By combining her passion and her skills, she aims to improve patient health outcomes by driving research to implementation within the health care field
Bayley Naken

Social Media Coordinator

Bayley Naken

Student Representative

bnaken@my.yorku.ca

Meet Bayley! She is our first student representative, and social media coordinator at the CAAC.
Started at the CAAC in January 2019. ⁣
Currently a 3rd year nursing student with a passion for ambulatory care, palliative care, and trauma nursing. ⁣
On her free time, she enjoys playing with her three dogs, enjoys fitness, and hanging out with her friends.

CAAC’S ADVISORS

Barb Crawford Newton

Nursing Advisor

Barb Crawford Newton

Ann Wai

Patient Advisor

Ann Wai

Ilya VIlenkin

Standards Advisor

Ilya VIlenkin